Last updated 3 September 2026. This policy sits on top of, and never limits, your rights under the Australian Consumer Law.
Email [email protected] describing what's wrong. For a mismatch between your answers and the pack, we will correct the affected document at no charge. For a late delivery, tell us and we will refund your order in full. We aim to respond within two business days.
This policy doesn't cover changes of mind after your pack has been delivered, or requests to redraft the pack because your business circumstances have since changed. That's a refresh: email us and we'll quote it. It also doesn't cover an assessor's or regulator's view of your program; no provider can promise how AUSTRAC will assess any compliance document.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and be fit for the purpose you made known to us. Nothing in this policy excludes, restricts or modifies those guarantees. Where our services fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law in addition to anything offered here.
Refunds are returned to the original payment method through our payment provider, usually within five business days of approval.
UPDT Pty Ltd, trading as Alderman Compliance, 14 Orange Grove, Balaclava VIC 3183. Email [email protected].